Store Manager (Store 5022)

GameStop•Garner, NC

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized, complete solutions for guests and providing outstanding service through professional conduct and a shared passion for gaming. The role supports a store environment that meets or exceeds sales and profit goals, with products easy to see and buy, knowledgeable selling, a clean and organized shopping environment, and efforts to grow guest loyalty and repeat business. The position supervises retail staff, with staffing needs varying by store size, location, and expected sales volume. The Store Manager leads store operations in a multiunit capacity. The role oversees guest service, sales and merchandising, staffing and associate development, scheduling and payroll, inventory and loss prevention, store safety, financial closeout and deposits, and daily administrative and operational duties. The manager also ensures that company initiatives and policies are implemented and that the store meets sales, profit, and shrink goals.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Possess an outgoing, welcoming personality and strong people skills.
Provide genuine, individualized assistance to every guest.
Demonstrate clear verbal and written communication and listening skills in spoken and written English, in person and by phone.
Work independently and as a team leader, completing assigned tasks in a timely manner.
Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
Operate a Point-of-Sale (POS) computer system.
Have basic mathematics and alphabetizing skills and complete required paperwork properly.
Understand and convey written, oral, or diagrammed instructions.
Execute financial tasks in strict accordance with company policy.
Achieve objectives and lead in a fast-paced, rapidly changing environment.
Work 40 hours per week and be flexible to work extended hours or days as needed, including nights, weekends, some holidays, and occasional overtime.
Manage pressure constructively and adapt to stressful situations without negatively affecting guest interactions; demonstrate creativity and problem-solving ability.
Be reliable and trustworthy, use good judgment, and be able to work alone.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to at least 4 feet, and use other basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Responsibilities

Manage and lead store operations in a multiunit capacity.
Provide and model best-in-class guest service, including promptly greeting guests, addressing questions and concerns, helping guests meet their video gaming needs, explaining promotions, recommending appropriate additional items, applying selling behaviors, and thanking guests.
Prioritize guests over tasks and circulate throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process purchases and returns accurately using the Point-of-Sale (POS) system, including making correct change, bagging merchandise, and providing receipts.
Respond to guest comments and questions in person and by phone, answering calls promptly and professionally using the company-provided greeting.
Promote GameStop guest benefits, including reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Train associates on their job responsibilities, company and store policies, procedures, practices, and guidelines, including inventory control, loss prevention, scam awareness, safety, financial protocol, and ethical responsibilities.
Communicate regularly with store associates and the District Manager to ensure store initiatives are implemented according to plan.
Set guest-service expectations and supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines and ensure breaks and meals are accounted for; supervise staffing levels to maintain guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, and regularly enter written feedback for associates in Workday or the HR service management system.
Ensure all store areas, including restrooms, are clean, organized, and merchandised according to company guidelines, and that fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and restock merchandise and ensure products are organized and alphabetized on the sales floor.
Protect company assets through inventory control and loss prevention practices, deliver bank deposits as required, and visually inspect associates’ packages or belongings at closing or shift end as appropriate.
Lead the store team in meeting or exceeding sales, profit, and shrink goals, and complete required administrative and operational duties.
Count, balance, and reconcile daily business transaction totals in the POS system.
Complete daily transaction closeout paperwork and bank deposit slips accurately, maintain sufficient cash and change, and make bank deposits daily or according to established guidelines.
Verify shipments, record discrepancies or shortages in the POS system, conduct merchandise inventories, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are properly labeled and include packing lists.
Maintain awareness of associate and guest safety, address potentially hazardous situations immediately, and report injuries according to company guidelines.
Maintain organized store records and files and ensure manuals are up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.