Store Manager
About The Position
The Store Manager manages the operation of a Walgreens store and pharmacy, improving sales, profitability, and store image through merchandising, protection of store assets, team-member selection and development, and delivery of a distinctive customer and patient experience. The role oversees customer service, daily store operations, merchandising, inventory, finances, staffing, compliance, and performance management. The Store Manager analyzes business and pharmacy performance, develops plans to grow sales and control costs, and works with the pharmacy and clinic leads to support their operations. The role also serves as a liaison among the store, district, corporate, and community. Participation in company and on-the-job training is required, including completion of Walgreens School of Operations within six months in the Store Manager position.
Requirements
- Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
- Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months after starting the Store Manager position.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Nice To Haves
- Bachelor’s degree.
- PTCB or ExCPT certification.
- Three years of retail management experience, including supervising others, managing, and assigning work.
- Licensed pharmacy technician as required by state, pharmacy assistant in Washington state, or licensed RPh.
Responsibilities
- Monitor and analyze customer service, coach team members, greet customers and clinic patients, model service best practices, and resolve complaints and special requests.
- Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
- Oversee store finances and bookkeeping, including register counts, bank withdrawals, armored-car pickups, deposits, change orders, ledgers, invoices, cash reports, and time records.
- Plan and supervise merchandising sets, resets, revisions, displays, promotional space, signage, pricing, and seasonal promotions.
- Analyze inventory trends and manage ordering, stock levels, and liquidation to reduce out-of-stocks and overstock.
- Supervise merchandise receiving, stocking, pricing, returns, and transfers.
- Execute District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
- Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
- Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and employment laws.
- Ensure staff can use store technology and software, and contact IT support to resolve systems problems.
- Assign daily operational responsibilities and set expectations for store team members and assistant managers.
- Analyze financial and performance data, review KPIs daily, and develop action plans to increase sales, control costs, and reduce asset-protection losses.
- Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
- Work with the Clinic Coordinator or Manager to support clinic performance.
- Identify sales opportunities and manage inventory in anticipation of demand and seasonal changes.
- Manage team-member performance, career progression, training, coaching, recognition, compensation approvals, and performance plans.
- Make hiring, promotion, and termination decisions; address disciplinary issues and work with Employee Relations and Human Resources as appropriate.
- Promote teamwork, communicate regularly with team members, solicit input, and support open communication.
- Attend required company and on-the-job training, complete Walgreens School of Operations within six months, follow performance improvement plans, and obtain pharmacy technician registration or licensure as required by state law.
- Serve as liaison among district, corporate, and store teams; conduct community outreach and assist the District Manager with community events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
