Store Manager

Walgreens•Hobbs, NM

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and the store’s image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, inventory, finances, compliance, staffing, and facilities, and works with pharmacy and clinic leaders to support performance. The Store Manager analyzes business and performance data, sets operational priorities, develops plans to increase sales and control costs, and manages team member performance and career development. The role also serves as a communication link among the store, district, corporate, and community. The position requires completion of Walgreens School of Operations within six months of becoming Store Manager.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, signage, and seasonal activities.
Analyze inventory trends and oversee ordering, stocking, pricing, returns, transfers, and liquidation to prevent out-of-stocks and overstock.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure team members understand store technology and software, and contact information technology support when systems problems arise.
Assign daily responsibilities and tasks and set expectations for store team members and assistant managers.
Analyze financial, performance, asset protection, pharmacy, and clinic indicators; review KPIs and develop action plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition, and supporting career progression.
Monitor required training, coach team members, make hiring, promotion, and termination decisions, address employee issues, and develop and follow up on performance plans.
Monitor and approve team member compensation; promote teamwork and communicate regularly with team members.
Ensure compliance with corporate policies and employment laws and treat team members fairly.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as a liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.