Store Manager

Tailored Brands•Mansfield, MA

6d•$24 - $35

About The Position

The Store Manager leads the store team to meet sales performance expectations through active coaching, team development, and operational excellence. The role includes recruiting, hiring, and training store staff to deliver an exceptional customer experience and achieve sales, service, and operational goals. The Store Manager sets performance expectations, communicates priorities, models company values, and develops an engaged and inclusive workplace. They use store reports and other fact-based information to make business decisions, plan for sales growth, and address performance opportunities. The role also ensures accurate scheduling, operational training, implementation of company programs and directives, and execution of visual and marketing standards. The position requires at least three years of experience leading, managing, and developing retail teams, along with strong leadership, communication, organization, training, and problem-solving skills. The stated pay range is $23.95–$34.51 per hour. The role may involve voluntarily working at multiple store or site locations and across multiple brands.

Requirements

At least 3 years of experience leading, managing, and developing retail teams.
Creative, demonstrates good judgment, and is attuned to the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrated active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Lead store staff in meeting sales, service, and operational expectations.
Set performance expectations and ensure the team is trained in sales, customer service, and operations to company standards.
Model company values and coach team members by example.
Communicate priorities and sales-driving information so the team can maximize business opportunities.
Identify and implement changes to improve productivity.
Lead recruiting for the store and foster an inclusive environment.
Achieve store business plans, including sales, customer service, and operational goals.
Develop game plans and follow up on execution to maximize sales and maintain consistent performance.
Use store reports and other fact-based information to evaluate opportunities and make business recommendations.
Participate in business outreach and communicate leads to the Multi-Unit Manager and Business Outreach team.
Partner with the Regional Manager to develop plans for addressing performance opportunities and issues.
Maintain accurate store schedules and staffing to support initiatives, Ship-from-Store, operational tasks, and sales coverage.
Ensure store staff are trained on internal operational functions.
Stay informed about and implement corporate communications, directives, initiatives, policies, and procedures.
Implement store programs to improve sales, service, operations, and branding efficiencies.
Create an engaged and inclusive store environment where contributions are recognized and valued.
Promote learning and development and ensure training tools are used.
Provide motivational leadership and serve as a role model to store team members.
Build a pipeline of external talent through recruitment and hold regular store meetings to keep staff informed of company directives.
Train and lead the team to meet customer service expectations, exceed customer expectations, and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Ensure the store is visually set to brand standards and marketing initiatives are executed according to company direction.