Store Manager

Walgreens•Coronado, CA

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and hiring, training, and developing team members. The role models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The Store Manager oversees store and pharmacy operations, including scheduling and delegation, cash control and bookkeeping, merchandising and inventory, receiving and stocking merchandise, store maintenance, compliance, and response to technology issues. The position analyzes financial, sales, inventory, asset-protection, pharmacy, and clinic performance indicators and develops plans to improve results and control costs. It also manages employee performance, career progression, training, hiring, promotion, discipline, and compensation, and communicates with district and corporate teams and the local community. The role requires participation in company training, including completion of Walgreens School of Operations within six months of starting in the Store Manager position. Pharmacy technician registration or licensure must be obtained as required by state law, or the applicable pharmacy assistant or pharmacist qualification must be met.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, delegating tasks, and scheduling team members.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, signs, advertising, and seasonal offerings.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Execute District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Ensure the store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure staff understand store technology and software systems and contact information technology support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review key performance indicators, and develop action plans to increase sales and control costs.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support results.
Identify sales opportunities and manage inventory levels in light of demand and seasonal changes.
Set employee responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and manage career progression.
Ensure timely completion of required training, provide coaching, make hiring, promotion, and termination decisions, address discipline, and engage Employee Relations and Human Resources as appropriate.
Develop employee performance plans, monitor and approve compensation, promote teamwork, and communicate regularly with team members.
Ensure fair treatment and compliance with corporate policies and applicable employment laws.
Attend required company and on-the-job training, complete Walgreens School of Operations within six months in the role, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.