Store Manager

Walgreens•Boise, ID

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, selection and development of team members, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, business performance, inventory, people management, training, and communication with district, corporate, and community stakeholders.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, provide assistance, model service best practices, and resolve complaints.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store finances and bookkeeping, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, and seasonal promotions.
Analyze inventory trends and manage ordering, stocking, liquidation, and merchandise receiving, pricing, returns, and transfers.
Execute District Manager operational feedback and organize store staffing, work assignments, and delegation.
Ensure the store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure team members know how to use store computer systems and software; contact IT support to resolve system problems.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, asset-protection, pharmacy, and clinic indicators; develop action plans to increase sales, control costs, reduce loss, and improve performance.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and manage inventory in anticipation of demand and seasonal changes.
Manage employee performance, career progression, training completion, coaching, hiring, promotion, termination, discipline, performance plans, and compensation approvals.
Promote teamwork and communicate regularly with team members through individual discussions and group meetings.
Attend company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law, or pursue the required pharmacy credentials.
Serve as a liaison between the district, corporate, and the store; conduct community outreach and assist with planning and attending community events.