Store Manager

Andy's Frozen Custard•Norman, OK

6d•$55,000 - $70,000

About The Position

The Store Manager takes ownership of store operations, sets growth goals, and develops strategies to achieve them. The role is responsible for building and leading a successful team, maintaining a positive and professional environment, delivering exceptional customer service, and ensuring products meet Andy’s Frozen Custard’s standards. This is a hands-on position that involves working shifts alongside guests and staff rather than working in an office. The manager also develops assistant managers and helps prepare them for promotion.

Requirements

3–5 years of proven management experience in food service or a leadership role in a related industry.
High school diploma or equivalent.
Must be able to work full-time with open availability, including late nights, weekends, and some holidays.
Must have reliable transportation to and from work.
Must be friendly, enthusiastic, and energetic.
Must have a solid employment track record with positive references.
Must be able to stand and walk constantly.
Must be able to occasionally push, pull, lift, or carry up to 55 pounds independently and safely.
Must be able to occasionally ascend or descend ladders, stairs, ramps, and similar surfaces.
Must be able to use a computer, point-of-sale register, and found equipment constantly.
Must be able to frequently and continually flex or rotate the wrist and spine.
Must be able to constantly reach, turn, and perform precision work around the fountain area.
Must be able to constantly talk and exchange ideas verbally.
Must have clear near and/or far vision.
Must be able to work outside in various weather conditions.

Responsibilities

Oversee all day-to-day store operations and take ownership of store performance.
Set goals for store growth and develop strategies to achieve them.
Build, lead, mentor, and develop the store team, including coaching and providing ongoing feedback.
Mentor and grow assistant managers to prepare them for promotion opportunities.
Communicate with the store through channels such as email and phone, and ensure timely responses to inquiries.
Maintain a calm demeanor during high-volume periods or unusual events so the store continues operating to standard.
Train and hold team members accountable for delivering outstanding customer service.
Manage staffing levels, including recruiting, interviewing, hiring, onboarding, and overseeing training.
Follow and reinforce Andy’s policies and procedures.
Work hands-on across shifts, serving guests and supporting staff.
Lead by example and uphold high operating standards in a fast-paced environment.