Store Manager

MINISO USA•Overland Park, KS

8d•$19 - $30

About The Position

The Store Manager leads all aspects of store operations and creates an exciting, vibrant experience for the team and customers. The role is responsible for day-to-day execution, customer service, sales performance, operational efficiency, labor management, inventory optimization, and promotion of the store’s membership program. The Store Manager leads from the front, develops and motivates the team, fosters a positive store atmosphere, and drives business growth while delivering a world-class customer experience. The Store Manager reports to the Area/District Manager and leads the Assistant Store Manager, Shift Leads, and Sales Associates. The position also serves as a key liaison with the Area/District Manager and Human Resources on employee performance and relations. The role may require managing additional stores, relocating, and traveling between locations based on business needs.

Requirements

High school diploma or equivalent.
At least 3 years of retail management experience, with a strong track record of leading teams.
Successful experience in retail management.
Strong leadership, organizational, and customer-management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to relocate or manage additional stores based on business needs.
Ability to travel between locations.

Nice To Haves

Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Lead the store team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
Embody and promote Miniso’s mission and core values.
Ensure strong store execution, including customer service, merchandising standards, operational procedures, and sales performance.
Promote membership-program engagement, customer sign-ups, loyalty, retention, and sales.
Oversee store operations and performance while developing employees.
Train, motivate, mentor, and provide feedback to the team to meet sales goals.
Recruit, hire, train, and retain talent; conduct performance evaluations and create career-development paths for associates and managers.
Uphold store standards and drive profitability through sales strategies and expense management.
Manage cash-handling tasks and ensure adherence to standard operating procedures.
Maintain a clean and safe environment for associates and customers.
Coordinate with the Area/District Manager and Human Resources on employee performance and relations, and hold associates accountable for their responsibilities.
Operate computers and printers, manage schedules, and keep the store clean and organized.
Maintain the store’s condition and ensure visual displays follow company guidelines.
Plan strategically to increase store presence and traffic and maximize sales performance.
Address and resolve staff and customer issues promptly and effectively.
Travel between locations and manage additional stores when required by business needs.