Store Manager - Retail LIquor Store Manager

SPECS FAMILY PARTNERS LTD•Laredo, TX

About The Position

The Store Manager is responsible for the day-to-day operation of an assigned retail liquor store and for achieving store objectives, including maximizing sales, team-member productivity, payroll controls, and profitability. The role directly supervises hourly team members and participates in store operations as needed, with proficiency across in-store functions. The manager maintains guest-service standards, trains and develops staff, supports hiring and performance management, and works with the District Manager and store support departments. This is an exempt position scheduled for a minimum of five days per week, with additional days possible according to business needs. The manager must be available for alarm calls outside regular hours and attend work according to the schedule, which may vary with store needs.

Requirements

Must be over the age of 21 to work at Spec's.
Previous supervisory experience or completion of the MIT program is required.
Must maintain a valid TABC Beverage Sellers Permit.
Must be able to read, analyze, and interpret general business information, emails, and governmental regulations; write for business purposes; and communicate effectively with guests, team members, and support staff.
Must be able to perform basic arithmetic and calculate figures such as discounts and percentages.
Must be responsible, reliable, service-oriented, patient, friendly, outgoing, self-motivated, and committed to completing assignments promptly.
Must be able to solve practical workplace problems, interpret written, oral, or electronic instructions, define problems, collect data, establish facts, and draw valid conclusions.
Must meet the physical demands of the role, including regularly standing, walking, and bending; handling and reaching; climbing and balancing; and lifting or moving up to 50 pounds regularly and up to 100 pounds or more occasionally. Must also be able to push or pull 50–100 pounds or more occasionally.
Must be able to communicate with and understand team members and guests, and meet the stated vision requirements, including close and distance vision, depth perception, and adjusting focus.
Must attend work in person according to the schedule, which may vary based on business needs, and be available for off-hours alarm calls.

Nice To Haves

Retail sales management experience.
An associate degree or higher.
Bilingual skills.
A valid Food Handlers or Food Managers Permit, where applicable.

Responsibilities

Demonstrate the company mission and core values, maintain the required uniform, and follow company and OSHA safety regulations.
Open and close the store, operate its alarm system, respond to after-hours alarm calls, and safeguard keys and alarm codes.
Manage bank deposits and balance the safe.
Respond to required emails and phone calls.
Motivate team members and model guest-service behaviors; assist guests and provide product suggestions, including in-house brands when appropriate.
Perform store operations as needed, including receiving, cashiering, stocking, sales, and paperwork.
Use and maintain computers, registers, and scanner equipment appropriately.
Train team members in operational duties and TABC compliance, and support their ongoing development.
Maintain a cooperative working environment and communicate performance expectations, productivity requirements, and accountability.
Assist sales staff and cashiers with sales, including complicated transactions; resolve guest complaints and involve the District Manager when needed.
Supervise cashiers, review till reconciliations, remain available for keyholder functions such as cash drops, and ensure daily transaction records are prepared accurately.
Create schedules and assign tasks to team members.
Work with Loss Prevention to train and model safety and security practices; promptly document workplace injuries and report theft.
Inspect the store daily for pricing and price-tag accuracy, cleanliness, and trip hazards; maintain and assign cleaning schedules.
Monitor compliance with company policies and participate in discipline, hiring, and dismissal processes in coordination with the District Manager and Human Resources as needed.
Assist with hiring through the Human Capital Management system and participate in interviews and hiring decisions.
Prepare for inventory, assign inventory-preparation tasks, and assist with inventory.
Review receiving paperwork for accuracy and research and resolve inventory, payroll, and other documentation discrepancies.
Communicate with store support departments as needed, including buyers, reconciliation, HR, Loss Prevention, and IT.
Support hours compliance for full- and part-time team members.
Carry out District Manager directives and other assigned projects and tasks.
Follow expectations for guest-facing conduct, personal cellphone use, attendance, punctuality, and schedule adherence.
Prioritize work, manage time and stress in a fast-paced environment, and work cooperatively with others.