Liquor Manager

Albertsons Companies•Scottsdale, AZ

About The Position

The Liquor Manager directs and controls the liquor department, supervising and training personnel while ensuring customer service and product quality, selection, and presentation. The role oversees day-to-day department functions and works toward customer service, sales, and profit objectives. The manager coordinates with vendors; orders, receives, stocks, displays, and rotates merchandise; manages inventory and department records; and maintains the sales area, backroom, and cooler. The position also supports customers, processes transactions when needed, implements promotional and seasonal displays, and ensures appropriate merchandising and pricing. The role is responsible for staffing and scheduling, associate training and performance monitoring, compliance with liquor sales laws and company policies, loss prevention, sanitation, safety, and security. The job involves physical handling of products and equipment, computer and electronic ordering work, and frequent exposure to cooler and loading-area temperatures. Nights, weekends, and holidays may be required, and scheduled hours vary.

Requirements

Working knowledge of all job duties within the Liquor Department.
Strong communication, leadership, and interpersonal skills, including the ability to manage people and remain composed with customers, vendors, and coworkers.
Knowledge of employment laws and workplace practices.
Understanding of company practices and Liquor Department policies and procedures for storage, safety, sanitation, and loss prevention.
Knowledge of state and federal liquor sales laws.
Ability to learn liquor product types, nomenclature, alcohol content, uses, and care, and awareness of popular drink recipes.
Ability to judge and react to business activity.
Knowledge of product quality, variety, standards, sanitation, and labeling.
Knowledge of basic mathematics and metric measurements.
Ability to frequently reach, lift, stack, and maneuver objects weighing up to approximately 80 pounds; bend, stoop, reach, and possibly climb ladders; and push or pull loaded hand trucks, six-wheeler carts, and pallet jacks.
Manual dexterity and good eye-hand coordination.
Mental alertness to complete work activities safely and accurately.
Ability to use computer software and electronic ordering devices to order products, plan sales, input inventory and schedules, and print labels.
Ability to use cleaning supplies and equipment, safety cutters, compactors, and check stand equipment.
Knowledge of profit and loss statements.
Good attendance.

Responsibilities

Lead the liquor department and promote company and division customer service programs, resolving customer complaints appropriately.
Liaise with vendors; order, receive, stock, display, and rotate products to maintain quality, selection, appearance, and appropriate inventory levels.
Create promotional and seasonal displays for liquor, wine, beer, mixers, and related merchandise.
Operate check stand equipment, assist customers with product questions and special orders, make product suggestions, and process transactions.
Ensure compliance with state and federal liquor sales laws and company restricted-sales and loss-prevention policies.
Supervise, motivate, train, and participate in hiring liquor personnel; monitor performance and recommend personnel actions.
Schedule personnel to provide adequate coverage and service while meeting budget goals.
Oversee daily department operations to achieve customer service, sales, and profit objectives.
Inspect the department and take corrective action to maintain in-stock conditions, sanitation, safety, and security.
Assist with cleaning, stocking, storage, and customer service duties.
Control shrink and expenses; complete and monitor required logs, reports, paperwork, inventory, and department records.
Maintain and organize the sales area, backroom, and cooler.
Implement schematics, advertised-item merchandising, signing procedures, and product-flow monitoring.
Follow company procedures for pricing and handling reduced-to-clear items.
Answer incoming calls and resolve customer complaints, escalating matters to the Store Director when appropriate.
Review MicroStrategy reports to evaluate item movement and make display and shelf decisions.
Ensure associates are instructed and trained in their duties; report performance observations and associate complaints to the Store Director as appropriate.
Maintain confidentiality of associate, sales, and other company information.
Perform all duties safely, accurately, honestly, and with integrity.