Store Manager

Goodwill NYNJ•Woodbridge Township, NJ

8d•Onsite

About The Position

Goodwill Greater New York and Northern New Jersey is seeking an entrepreneurial Store Manager to lead a thrift retail store in Woodbridge, New Jersey. The Store Manager drives sales growth, builds the Goodwill brand locally, delivers consistently excellent customer service, and develops a high-performing team. The role is focused on training, learning, mission, operational excellence, and attention to detail. The Store Manager analyzes sales reports and business data, sets and monitors key performance goals, coaches associates on sales and product knowledge, and partners with regional leadership and marketing to identify opportunities. The role also manages store profitability, expenses, labor, cash controls, scheduling, assets, inventory, donation processing, merchandising, and visual presentation. The Store Manager recruits, trains, evaluates, and develops employees, handles employee relations matters, and partners with People & Culture when needed.

Requirements

High school diploma or equivalent.
At least 5 years of experience in a retail store management position.
Proficiency in Microsoft Office suite and ability to adapt to internal applications.
Strong verbal and written interpersonal and communication skills.
Ability to stand for long periods and push or pull up to 50 pounds.
Open availability, including the ability to work holidays, evenings, and weekends; scheduling is based on business needs.
Proven ability to drive and exceed individual and store results.
Ability to build lasting relationships with colleagues and engage with internal and external customers.
Demonstrated collaboration and ability to work well within a team.
Ability to receive feedback and act on it when appropriate.
Accuracy and attention to detail.

Nice To Haves

Bachelor’s degree.

Responsibilities

Analyze sales reports and business data to identify business needs and develop strategies.
Set goals for average transaction value, units per transaction, and conversion, and hold the team accountable for results.
Coach and motivate the team to meet goals and develop sales techniques and product knowledge.
Demonstrate sales leadership by actively working on the selling floor.
Collaborate with the Regional or District Manager and Marketing to identify opportunities to drive sales.
Coach associates to explain the Goodwill Rewards program and mission, and educate customers about participation benefits.
Ensure associates provide a high level of customer service and build relationships with repeat customers.
Resolve customer complaints and issues promptly, efficiently, and respectfully.
Manage store profit and loss, controllable expenses, labor costs, and profitability.
Ensure cash-control procedures are followed, including bank deposits, safe funds, and petty cash.
Schedule staff to maintain floor coverage and donation processing while meeting payroll budgets.
Protect store assets and inventory, and raise loss-prevention concerns with regional or district leadership.
Oversee product assessment accuracy, boutique product selection, and pricing where applicable.
Ensure the stockroom processes donations productively and moves product efficiently to the sales floor.
Implement and maintain merchandising directives and effective merchandising strategies.
Partner with the warehouse and Market Manager to maintain appropriate product assortment and inventory levels.
Identify and communicate product concerns in a timely manner.
Keep the selling floor neat, clean, organized, and consistent with the intended visual image.
Ensure windows, displays, fixtures, and other visual areas reflect current visual direction.
Recruit, train, and develop employees and fill positions promptly with qualified candidates.
Assess employee proficiency and provide timely training and tools to meet role expectations.
Evaluate employee performance, provide ongoing feedback, develop bench strength, and plan for succession.
Resolve employee relations issues promptly and effectively, partnering with People & Culture when needed.