Store Manager

Ross Stores•Tyler, TX

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. It oversees the Stockroom, Front End, and Sales Floor, ensuring merchandise is received properly and moved to the sales floor promptly, and that expenses are managed through productivity and best-practice execution. The Store Manager leads operating practices, reviews store reports and performance, manages scheduling and payroll administration, and addresses deviations from company standards. The role recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and Associates; manages personnel and performance issues; and supports retention and timely completion of training. It controls expenses and payroll hours, maintains a safe and secure environment, and ensures compliance with company policies and applicable regulations. The position also leads customer service, merchandise presentation and processing, housekeeping, loss prevention, and annual inventory. The Store Manager models the company dress code and brand, safeguards confidential information and assets, and coaches Associates to provide efficient, friendly service. The role directly supervises the Assistant Store Manager, Area Supervisors, and all Retail Associates. Evening and weekend availability is required. Physical duties include standing, walking, and moving around the store for up to 100% of working time, regularly bending, squatting, kneeling, climbing, carrying, reaching, and stooping, and occasionally pushing, pulling, and lifting more than 25 pounds.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute plans to achieve goals.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead all store operations and ensure company standards and best practices are met.
Analyze store reports and performance, address variances, and develop appropriate action plans, partnering with the District Manager as needed.
Schedule Associates to meet business objectives and administer payroll, including punch edits, scheduling compliance, Sunday payroll transmission, and reporting as needed.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; promote retention and ensure required training is completed.
Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when needed; ensure compliance with personnel policies and regulations.
Control expenditures and payroll hours to budget and adjust to business trends.
Maintain adherence to safety policies and ensure Associates understand emergency operating procedures.
Model respectful, courteous, friendly, and professional conduct and recognize Associates through company programs.
Execute customer service and merchandise presentation programs; supervise and coach Associates in providing efficient, friendly service throughout the store.
Model and reinforce the company dress code and brand, and maintain a clean, neat, easy-to-shop store environment.
Ensure recovery, sizing, markdowns, merchandise organization, and processing meet company standards and timelines.
Train Associates on loss prevention programs, maintain awareness and customer service presence, safeguard confidential information and store assets, and lead annual inventory preparation and execution.
Monitor mark-out-of-stock policy for proper administration.
Directly supervise the Assistant Store Manager, Area Supervisors, and all Retail Associates.
Accept special assignments as directed by Leadership.