Store Manager

CNG Holdings, Inc.•Mobile, AL

4d•Onsite

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more Check ‘N Go, Allied Cash, or Cash Store retail locations within the CNG Holdings, Inc. family of companies. The role oversees site operations, sales, customer service, and store-level leadership, while helping customers understand available financial products and services. The position may serve as the on-site lead for one or more Assistant Store Managers and may require travel among stores in the assigned district or neighboring districts, including occasional overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation that complies with company policy; public transportation or transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embody the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodation.
Ability to travel to all stores in the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present product and service options that meet customers’ needs, and educate customers about the product portfolio.
Listen actively to customers, clarify information, and work to resolve complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to general questions, applications, requests, sales, and courtesy and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and cash drawer; and, as needed, make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures, and complete compliance trainings and quarterly I Agree on time.
Coordinate store operations, development, and training to help the store meet metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and representing the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district and, as requested, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.