Store Manager

Walgreens•Tampa, FL

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and the selection, training, and development of team members. Models and delivers a distinctive customer and patient experience. Oversees store and pharmacy operations, financial and inventory controls, business performance, staffing, training, and community communications. Works with pharmacy and clinic leadership to support performance and service.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, assist with products and services, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team-member scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal promotions.
Analyze inventory trends and supervise ordering, stocking, liquidation, receiving, pricing, returns, and transfers to prevent out-of-stocks and overstock.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and procedures.
Ensure staff understand computer and technology systems and software, and contact IT support to resolve system problems.
Assign daily operational responsibilities and set expectations for team members and assistant managers.
Analyze financial, performance, asset-protection, pharmacy, and clinic indicators; review KPIs; develop action plans to increase sales, control costs, reduce loss, and improve performance.
Work with the pharmacy manager and clinic coordinator or manager to support pharmacy and clinic performance, including busy-period pharmacy support when necessary and legally permitted.
Identify sales opportunities and manage inventory levels in response to demand, fast-selling items, and seasonal changes.
Manage team-member performance, career progression, goals, feedback, recognition, required training, and performance plans.
Make hiring, promotion, and termination decisions; address conduct issues and discipline team members; involve Employee Relations and Human Resources as appropriate.
Monitor and approve team-member compensation, promote teamwork, and communicate regularly with team members.
Ensure fair treatment and compliance with corporate policies and applicable employment laws.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months of starting as Store Manager, follow performance improvement plans, and pursue required pharmacy credentials.
Serve as a liaison between the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.