Store Manager

Walgreens•Beaverton, OR

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. Oversees store and pharmacy operations, business performance, planning, team performance, training, and communication with district, corporate, and community stakeholders. Supports pharmacy performance, including serving as a pharmacy technician when necessary and permitted by law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service, coach team members, create improvement plans, assist customers and clinic patients, and resolve customer complaints.
Supervise store and pharmacy operations, including shift changes, task delegation, scheduling, and daily assignments.
Oversee store finances, bookkeeping, register counts, bank withdrawals, deposits, cash reports, invoices, and time records.
Plan and implement merchandising sets, displays, promotional spaces, pricing, and seasonal changes.
Analyze inventory trends and manage ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws, regulations, company policies, and procedures, including those governing regulated products and pharmacy products.
Ensure staff can use store technology and systems, and contact IT support to resolve systems problems.
Analyze financial, sales, cost, asset protection, pharmacy, and clinic performance indicators; review KPIs and develop action plans.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide support during busy periods.
Manage team member performance, career progression, training completion, coaching, recognition, compensation approvals, and performance plans.
Make hiring, promotion, and termination decisions; address discipline and employee relations matters with HR as appropriate.
Promote teamwork, communicate regularly with team members, solicit input, and ensure fair treatment and employment-law compliance.
Participate in company and on-the-job training, follow performance improvement plans, and pursue required pharmacy technician registration or licensure and certification.
Serve as a liaison among the district, corporate, and store; conduct community outreach and assist with planning and attending community events.
Complete special assignments and other tasks as assigned.