Store Manager

Extra Space Storage • Snohomish, WA

13d • $23 - $26

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for cleanliness, financial accuracy, operational excellence, customer relationships, sales, and customer account management. The Store Manager interacts with customers in person and by phone, presents a structured sales process, and manages customer accounts. The role includes indoor and outdoor work, from sedentary desk tasks to physical duties, with exposure to seasonal weather conditions.

Requirements

• At least 2 years of customer-facing work experience.
• A current, valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• A high school diploma or GED.

Nice To Haves

• Leadership experience is preferred but not required.
• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing upkeep of the office, storage buildings, grounds, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Resolve customer concerns involving billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Perform administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match, with Traditional and/or Roth choices.
• Affordable medical benefit options, including up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
• Daytime hours, with the potential for Sundays off depending on location.
• Growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED