Store Manager

Walgreens•Oak Lawn, IL

8d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and store image through effective merchandising, asset protection, hiring and developing team members, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, including scheduling, cash controls, merchandising, inventory, compliance, facilities, and technology systems. The Store Manager plans and assigns daily work, evaluates business and pharmacy performance, analyzes financial and asset protection data, and develops plans to grow sales and control costs. The role manages team member performance and career development, makes hiring and employment decisions, supports required training, and maintains open communication with team members, district and corporate leadership, and the community. Pharmacy technician registration or licensure must be obtained as required by state law, within the specified time frame.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others and managing and assigning work.
Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist licensure.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store money controls and bookkeeping, including register counts, bank withdrawals, deposits, cash reports, invoices, ledgers, and time records.
Plan and supervise merchandising sets, resets, revisions, displays, and promotional space.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
Maintain clean and presentable store grounds, arrange repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, company policies, and employment laws.
Ensure team members understand store computer and technology systems and coordinate with information technology support to resolve system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, KPI, and asset protection data; develop action plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the clinic coordinator or manager to support clinic performance.
Identify sales opportunities and plan for inventory needs, fast-selling items, and seasonal changes.
Manage team member performance, goals, feedback, recognition, career progression, training completion, and coaching.
Make hiring, promotion, termination, compensation, and disciplinary decisions; engage Employee Relations and Human Resources as appropriate.
Promote teamwork, motivate team members, and communicate through individual discussions and group meetings.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue certification where required.
Serve as a liaison between the district, corporate, and store; conduct community outreach and assist the District Manager with community events.