Store Manager

Ross Stores•Laurel, MD

7d•$65,650 - $102,578

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the Stockroom, Front End, and Sales Floor, ensuring merchandise is received properly and reaches the sales floor promptly while controlling expenses through best practices and productivity. The position oversees store performance, scheduling, payroll administration, recruiting and personnel matters, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The Store Manager directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates. The role requires five or more years of store management experience in a retail environment, fluency in English, and the ability to work evenings and weekends. The position involves extensive standing, walking, and moving around the store, along with bending, squatting, kneeling, climbing, carrying, reaching, stooping, and occasional pushing, pulling, and lifting of more than 25 pounds. The base salary range is $65,650–$102,578, with the range dependent on factors including experience, skills, qualifications, education, certifications, seniority, and location.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute work to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead all store operations and ensure Company standards and best practices are consistently met.
Analyze store reports, evaluate controllable expenses and performance, and address variances with action plans, partnering with the District Manager as needed.
Schedule Associates to meet business objectives and administer payroll, including punch edits, scheduling compliance, Sunday payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; promote retention and ensure required training is completed.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; manage Associate Relations issues and comply with personnel policies and applicable regulations.
Keep expenditures within budget, control payroll hours to plan, and adjust staffing to business trends.
Enforce safety policies, maintain a safe environment for Associates and Customers, and ensure Associates understand emergency procedures.
Model respectful, courteous, friendly, and professional conduct and recognize Associates using Company programs.
Execute customer service and merchandise presentation programs; supervise and coach Retail Associates in providing efficient, friendly service.
Model and enforce the Company Dress Code, represent the Company brand, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise organization meet Company standards; manage processing so merchandise reaches the sales floor within the expected timeframe.
Train Associates on Loss Prevention programs and lead efforts to achieve store shortage goals.
Safeguard confidential information, cash, credit card information, and merchandise; follow Loss Prevention policies and maintain customer-service presence and awareness on the sales floor.
Lead preparation for and execution of the annual inventory process and monitor mark-out-of-stock policy.
Accept special assignments as directed by Leadership.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
Medical, dental, and vision health insurance for eligible full-time Associates
Legal Insurance for eligible full-time Associates
Vacation Buy for eligible full-time Associates
Flexible Spending Account for eligible full-time Associates
Health Savings Account for eligible full-time Associates
Life/ADD Insurance for eligible full-time Associates
Long-Term Disability for eligible full-time Associates
Enhanced maternity and parental leave benefit for eligible full-time Associates
Vacation pay accrued at a rate of 15 days per year for eligible full-time Associates
Nine personal and Company holidays for eligible full-time Associates
Bonus based on individual and business performance for eligible Store Managers and specified other roles