Store Manager

Walgreens•Lansing, MI

6d•$56,500 - $125,000

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, and the selection, training, and development of team members. Models and delivers a distinctive customer and patient experience across retail and pharmacy operations. The Store Manager oversees store and pharmacy operations, including scheduling, cash and bookkeeping controls, merchandising, inventory, receiving, stocking, pricing, maintenance, and compliance with applicable laws and company policies. The role analyzes business and pharmacy performance, develops plans to improve sales and control costs, and manages team member hiring, performance, training, development, and compensation. The Store Manager also serves as a communication link between the store, district, and corporate teams and participates in community outreach. The position requires either a bachelor’s degree with three years of retail management experience or a high school diploma/GED with five years of retail management experience. Pharmacy technician registration or licensure, or an applicable alternative credential, must be obtained as required by state law and within the stated timeframe. The role requires a flexible schedule, including extended days, evenings, and weekends. The salary range is $56,500–$125,000, depending on factors such as geography, skills, education, and experience.

Requirements

Bachelor’s degree and three years of retail management experience, or high school diploma/GED and five years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after starting as Store Manager.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months of starting in the Store Manager position.
Obtain pharmacy technician registration or licensure as required by state law.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh).

Responsibilities

Monitor and improve customer service in retail and pharmacy, including greeting customers, resolving complaints, and coaching team members on service practices.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, signs, and seasonal activities.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Manage store operations in compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff understand store computer and technology systems and software, and contact IT support when systems problems arise.
Set daily operational responsibilities and expectations for store team members and assistant managers.
Analyze financial, performance, asset protection, pharmacy, and clinic indicators; develop action plans to improve sales, control costs, reduce loss, and support pharmacy and clinic performance.
Work with the pharmacy manager and clinic coordinator or manager to support performance, including assisting in pharmacy technician duties when necessary and legally permitted.
Manage team member performance, career progression, training completion, coaching, feedback, recognition, hiring, promotion, termination, discipline, performance plans, and compensation approvals.
Promote teamwork and open communication through individual discussions, group meetings, input solicitation, and clear expectations.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months of taking the Store Manager position, follow performance improvement plans, and pursue required pharmacy credentials and self-development.
Serve as a liaison between district, corporate, and store teams; conduct community outreach and assist the District Manager with community events.