Store Manager

Safelite • Annapolis, MD

7d

About The Position

The Store Manager leads all retail store operations, focusing on quality and service to provide customers with a memorable experience. The role includes people leadership and coaching, cash and expense management, inventory control, loss prevention, safety, and maintaining store appearance. The manager oversees daily operations and helps the team meet company goals and performance measures while ensuring technicians are trained and work is completed safely and to quality standards.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience (listed as preferred).
• Valid state-issued driver’s license required.
• At least 3 years of leadership experience, with an innovative approach to incenting performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outdoors in a variety of weather conditions.
• Maintain a professional appearance and wear personal protective equipment.
• Able to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on your feet for extended periods.

Nice To Haves

• Automotive experience preferred.
• High school diploma, GED, or equivalent, or 5–7 years of leadership or supervisory experience (listed as preferred).

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and compliance with applicable regulations.
• Work with other field leaders to ensure technicians are SafeTech™ certified and use training, retraining, and coaching to support quality installations and repairs.
• Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure appropriate materials are displayed.
• Respond promptly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED