Store Manager

Holy Grounds•Paola, KS

16d

About The Position

Store managers execute daily store operations, including cleaning and stocking checklists, training new hires, accountability for upselling and “The Amazings,” and leading store rushes. They are expected to lead through their actions, maintain professional boundaries, and build connections with employees. The role involves motivating employees, holding them accountable to expectations and company policies, training and developing baristas, identifying and delegating work, and leading morning rushes. Store managers ensure baristas deliver “The Amazings” and uphold the company’s core values. They may manage the store during another manager’s absence and handle cash logs, overages and shortages, customer complaints, employee complaints, scheduling conflicts, and emergency changes. The description also outlines assistant-manager duties: working a variety of morning and evening shifts on weekdays and weekends, generally opposite the store manager’s shifts, and being on call for store emergencies. Assistant managers work 32–40 hours per week and may handle bank deposits, inventory, ordering, interviews, scheduling, store documents, training, employee development, cleaning and stocking accountability, disciplinary action, shift coverage, culture, and tasks delegated by the store manager.

Responsibilities

Execute daily store operations, including cleaning and stocking checklists.
Train new hires and develop new and seasoned baristas.
Motivate employees to meet job expectations and hold them accountable, including through tough conversations, verbal warnings, and written warnings.
Identify work that needs to be done during a shift and delegate it to the team.
Hold themselves accountable to company policies, expectations, and core values without prompting from upper management.
Lead morning rushes and ensure baristas deliver “The Amazings.”
Manage the store when the store manager is absent.
Manage cash logs, overages, and shortages.
Resolve customer and employee complaints.
Address scheduling conflicts and emergency changes.
For assistant-manager duties: handle bank deposits, inventory, ordering, interviews, scheduling, and store documents.
For assistant-manager duties: manage shift coverage and be on call for emergency shift coverage or phone calls.
For assistant-manager duties: uphold Scooter’s Core Values and complete tasks delegated by the store manager.