Store Manager

J.McLaughlin•Denver, CO

About The Position

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York, known for building community relationships and providing highly personalized customer service. The Store Manager leads a retail store and its team to achieve business goals while upholding the company’s culture and standards. This role is responsible for sales, customer service, visual merchandising, team development, staffing, and store operations, and serves as a brand ambassador who creates a distinctive shopping experience for new and existing customers. The Store Manager manages all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, expenses, payroll, and inventory. The role develops the team, builds client and community relationships, drives sales, oversees store presentation and operations, and collaborates with the District Manager, Human Resources, corporate teams, and peers. The position requires working various shifts, including weekends and holidays, standing for long periods, and lifting up to 30 pounds.

Requirements

Bachelor’s degree or equivalent experience.
Strong management and leadership skills.
Strong analytical and problem-solving skills.
Team-oriented, with strong communication and interpersonal skills.
Proven track record of achieving sales goals and accountability for results.
Positive and self-motivated.
Demonstrates accountability, reliability, and professionalism.
High energy and results driven.
Adapts positively to change.
Ability to multitask while keeping the customer the top priority.
Able to work various shifts, including weekends and holidays.
Comfortable standing for long periods and able to lift up to 30 pounds.

Nice To Haves

Three or more years of retail management experience is preferred.

Responsibilities

Represent the brand and cultivate productive, profitable relationships with clients and local communities.
Motivate and engage the store team by setting clear goals and expectations.
Provide exemplary client service and foster a friendly, customer-centric retail environment.
Use business acumen to make effective business decisions.
Manage store operations to support an efficient, profitable, and productive business.
Oversee hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management.
Create and maintain a culture of kindness focused on clients and the team.
Recruit and hire talent.
Train and develop teams in selling skills, product knowledge, and operations.
Conduct performance appraisals and coach employees to maximize sales and motivation.
Develop and implement a client outreach plan using clienteling tools.
Use the POS system effectively to provide service.
Partner with community organizations and charities to host store events and trunk shows.
Drive sales through product knowledge and appropriate client recommendations.
Hold the team accountable for achieving goals.
Monitor sales trends and implement plans to maximize store sales.
Communicate business needs to the District Manager and store teams.
Collaborate with peers across markets by sharing best practices, ideas, and information.
Address customer questions, inquiries, and concerns in a timely manner.
Communicate and execute direction from Retail Operations and the Corporate Office.
Plan and prioritize workload while keeping customers the top priority.
Merchandise the sales floor to maximize sales and follow visual directives and standards.
Maintain a clean and organized store.
Partner with the District Manager and Human Resources on employee relations and performance issues in accordance with company policy.
Adhere to and enforce company policies, procedures, and standards of professionalism.
Lead by example and maintain integrity.