Store Manager
About The Position
Pet Supplies Plus is seeking a Store Manager, referred to in the posting as a Store Team Leader, to lead a retail team and provide neighborly service to pet owners. The role is responsible for store operations, sales results, team engagement and development, and community partnerships. The manager creates a positive environment for team members and customers while promoting knowledgeable, trustworthy, pet-focused service. The position oversees operational policies and procedures covering animal care, safety, cleanliness and security; works to achieve strong store audit and neighbor engagement scores; and manages business results within budget. It also includes scheduling, staffing, recruiting, onboarding, coaching and developing team members. Candidates must be able to perform physical store tasks and operate store equipment, including a forklift.
Requirements
- At least 2 years of experience leading retail teams.
- Bachelor’s degree or equivalent work experience; high school diploma or GED is required.
- Knowledge of Microsoft Office.
- Good communication skills.
- Ability to operate all equipment needed to run the store, including a forklift.
- Ability to climb ladders, bend, kneel and lift up to 50 pounds.
- Ability to work flexible schedules.
- Reliable transportation.
- Must pass a drug screening.
- Must be at least 18 years of age.
Responsibilities
- Lead the store team by example and provide exceptional, neighborly service to customers.
- Follow operational policies and procedures for animal care, safety, cleanliness and security.
- Achieve strong store audit and neighbor engagement scores.
- Use business knowledge to improve sales, including grooming and services where applicable, loyalty program membership, and neighbor engagement while operating within budget.
- Create weekly work schedules that maximize productivity and engagement.
- Promote team member engagement and morale by understanding individual motivations and needs, recognizing successful performance, and supporting career goals.
- Maintain a fully staffed team and lead recruiting and onboarding for all store roles.
- Provide onboarding, development opportunities, coaching and feedback to team members.
- Connect with community organizations to develop event and marketing partnerships.
- Analyze store sales results, develop plans to maximize sales, neighbor engagement and productivity, and inspire the team to achieve goals.
- Create a fun, positive environment and maintain a reputation for knowledgeable, trustworthy and pet-focused service.
Benefits
- Store performance bonus pay
- Health, dental, vision and disability plans
- Health and flexible savings accounts for full-time employees
- 401(k)
- Paid time off
- Employee discounts
- Career development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
