Store Manager, Marlboro Plaza
About The Position
The Store Manager leads store operations, develops and coaches the team, and elevates the client experience. The role oversees daily operations to deliver seamless service while driving sales and profitability in a dynamic, high-volume environment. The Store Manager recruits and onboards talent, builds an inclusive and high-performing team, provides performance feedback and mentorship, and fosters continuous learning and accountability. The position also ensures client satisfaction, resolves concerns, drives loyalty and personalized experiences, maintains Sephora's visual and operational standards, and optimizes inventory and staffing resources. This role is on-site at 130 U.S. 9 Space #130, Englishtown, NJ 07726, and requires availability for evenings, weekends, and holidays.
Requirements
- Demonstrated success as a Store Manager in high-volume, complex retail or hospitality environments.
- Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
- Strong ability to recruit, inspire, and develop talent and foster a collaborative team environment.
- Exceptional communication and interpersonal skills, including the ability to build trust, manage conflict, facilitate complex discussions, and align with senior leadership.
- Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
- Experience creating personalized, memorable client experiences that build loyalty and satisfaction while balancing operations with business growth.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, and stand and walk the sales floor for an entire shift.
- Ability to work in a fragrance-filled environment and handle and apply products to clients, with or without accommodation.
- Availability to work evenings, weekends, and holidays.
Responsibilities
- Oversee daily store operations and deliver an elevated client experience while driving sales and profitability.
- Coach, inspire, and develop a diverse team to achieve performance goals and foster growth and accountability.
- Attract, recruit, and onboard talent to build an inclusive team that embodies Sephora's values.
- Conduct performance appraisals and provide actionable feedback and mentorship.
- Promote continuous learning through coaching, open dialogue, and resources for associates and leaders.
- Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring and immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources while adapting to changing priorities and opportunities.
Benefits
- Medical, dental, and vision coverage
- Disability and life insurance
- 401(k) with a 4% company match
- Flexible Spending Account and Health Savings Account programs
- Student Debt Retirement plan with eligible student loan payments qualifying for the Sephora 401(k) match
- Vacation paid time off, sick paid time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services
- Free product or gratis and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Opportunity to earn bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
