Store Manager
About The Position
The Store Manager oversees store operations at Marshalls, leading a large team and driving sales while controlling expenses and minimizing shrink and damages. The role covers merchandise presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving. The Store Manager recruits, trains, develops, and manages Associates and Assistant Managers, and provides individualized development to prepare Assistant Store Managers for promotion. The position also develops sales plans, advises the District Manager on merchandise mix, inventory levels, and customer demographics, and shares competitive insights. The manager reinforces Loss Prevention priorities and compliance with company policies and procedures, reviews reports, conducts walkthroughs and audits, and holds program meetings. They maintain strong customer-service and merchandise-presentation standards and communicate action plans for store initiatives.
Requirements
- At least 3–5 years of retail experience as a Store Manager or District Manager in a dynamic, high-volume environment.
- A record of successfully managing and driving significant sales revenue.
- Proven ability to manage, develop, and motivate a large team.
- Strong interpersonal, communication, and follow-through skills.
- Leadership skills focused on collaboration, problem-solving, and empowering diverse teams to make effective decisions.
- Strong organizational and communication skills, including mentoring and providing feedback.
- Comprehensive knowledge of store operations, including customer service, merchandising, people management, health and safety, and loss prevention.
Responsibilities
- Oversee all aspects of store operations to increase sales, control expenses, and minimize shrink and damages.
- Manage merchandise presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving.
- Recruit, train, develop, and manage a large team of Associates and Assistant Managers.
- Model effective leadership and provide individualized development to Assistant Store Managers to prepare them for promotion.
- Develop and implement plans to increase store sales.
- Recommend merchandise mix, inventory levels, and customer-demographic considerations to the District Manager.
- Provide competitive analysis and insights on pricing, presentation, and customer service.
- Focus staff on Loss Prevention priorities and ensure compliance with company programs, procedures, and policies.
- Review store reports, conduct walkthroughs and audits, and hold program meetings with Associates.
- Maintain high standards of customer service and merchandise presentation to support positive customer experiences.
- Develop and communicate action plans for store initiatives, including projects, targets, and priorities.
Benefits
- Associate discount, including eligible family members
- 401(k) match
- Medical, dental, and vision coverage
- Health Savings Account (HSA)
- Health care flexible spending account (FSA)
- Life insurance
- Short- and long-term disability
- Paid holidays, vacation, sick, bereavement, and parental leave
- Employee Assistance Program (EAP)
- Incentive programs
- Auto and home insurance discounts
- Scholarship program
- Adoption and surrogacy assistance
- Smoking cessation program
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- Training and development programs
- Global well-being programs focused on physical, financial, and emotional wellness
- Career growth opportunities
- Competitive salary and benefits package
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
