Store Manager

Walgreens•Albuquerque, NM

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, hiring and developing team members, and delivering a distinctive customer and patient experience. Oversees store and pharmacy operations, including scheduling, bookkeeping, merchandising, inventory, receiving, facilities, technology systems, and compliance with applicable laws and company policies. Analyzes business and pharmacy performance, develops plans to increase sales and control costs, and works with pharmacy and clinic leadership to improve results. Leads team performance, hiring, training, career development, compensation, and employee relations. Serves as a communications link between the store, district, corporate, and the local community. The role requires completing Walgreens School of Operations within six months of starting as Store Manager and obtaining required pharmacy credentials in accordance with state law.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months in the Store Manager position.
Obtain pharmacy technician registration or licensure as required by state law.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Licensed pharmacist credential, where applicable.

Responsibilities

Monitor and improve customer service in retail and pharmacy; coach team members and resolve customer complaints and special needs.
Greet customers and clinic patients, assist with products and services, and model Walgreens customer-service practices.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal offerings.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure assigned location operations comply with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff understand computer and technology systems and software; contact IT support to address system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs daily, develop plans to increase sales and control costs, and discuss performance with district management.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, including supporting busy periods as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in anticipation of demand and seasonal changes.
Set team-member responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and manage career progression.
Ensure timely completion of required training, provide coaching, and develop employee performance plans with follow-up.
Make hiring, promotion, and termination decisions; address discipline and employee issues, involving Employee Relations and Human Resources as appropriate.
Monitor and approve team-member compensation and promote teamwork, motivation, and open communication.
Ensure compliance with corporate policies and employment laws and fair treatment of team members.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the position, and follow District Manager performance-improvement plans.
Obtain pharmacy technician registration or licensure as required by state law, or the applicable Washington state pharmacy assistant credential; pursue PTCB or ExCPT certification as required.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.