Store Manager

Bridgestone•Hillside, NY

10d

About The Position

The Store Manager is an exempt leadership role responsible for supporting store operations and business performance. The position typically requires 40 or more hours per week across five days, including weekends. A flexible schedule is expected to meet business needs, and additional hours may be required based on staffing levels, customer demand, store performance, and other business needs. The role includes customer service, sales growth, staff management, budgeting, inventory, and maintaining customer satisfaction and loyalty.

Requirements

High school diploma or equivalent.
Demonstrated success in retail sales management.
Problem-solving skills related to customer complaints.
Aptitude to manage inventory, order scheduling, and merchandising displays.
Ability to assist customers with personal sales and complaints to support customer retention and loyalty.
Exceptional communication skills with teammates and customers.
Negotiation and conflict-resolution skills.
Valid automobile driver's license at all times and ability to drive customer and company vehicles.

Nice To Haves

Two-year college degree or equivalent.

Responsibilities

Provide customer service and address customer complaints to support retention and loyalty.
Drive store sales and promotions.
Build customer satisfaction and loyalty, creating results for teammates, customers, and the company.
Understand alternative tire sourcing and competitors.
Track and meet payroll, budgets, and store goals.
Keep records and relevant financial information current.
Manage, schedule, and assign staff according to their skill levels.
Attend paid training to stay up to date with developments in the automotive service industry.
Follow up with customers to obtain feedback and ensure they are satisfied with the service received.
Perform other duties as assigned.