Store Manager 714

WhiteWater Express Car Wash • Berlin Township, MI

7d • $47,500 - $55,000

About The Position

WhiteWater Express is hiring a Store Manager, also described as an Assistant Manager, to help cultivate team culture, ensure customer satisfaction, and develop future leaders. The role supports day-to-day operations, especially when the General Manager is not onsite, and is responsible for leading team members, maintaining operational efficiency, upholding safety and service standards, supporting staff development, and driving revenue performance. The Store Manager reports directly to the General Manager.

The position offers a base salary of $47,500 to $55,000, depending on assigned location, plus eligibility for a performance-based bonus under the company's incentive plan. Bonus payments vary with results and are not guaranteed. The role requires flexibility to work 45–50 hours per week, adjusting as needed to meet business demands.

Requirements

• High school diploma or equivalent; a combination of experience and/or education will also be considered.
• 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals.
• Excellent verbal and written communication skills and proven conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
• Ability to lift and carry up to 50 lbs.
• Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Ability to stand, walk, bend, and move throughout a shift in a fast-paced environment.

Nice To Haves

• Car wash experience is not required.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist in selecting, developing, and retaining outstanding team members.
• Lead all General Manager responsibilities during the General Manager's absence to ensure seamless operations.
• Deliver a safe, clean, five-star experience for customers and employees.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
• Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
• Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
• Uphold company policies and enforce safety protocols.
• Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
• Work 45–50 hours per week with flexibility to adjust as business demands require.
• Perform other duties as assigned to ensure smooth operations.

Benefits

• Performance-based bonus potential under the company's incentive plan; bonus payments vary with results and are not guaranteed.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Clear pathways for career advancement.
• Free weekly car washes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED