Store Manager

Circle K Stores•Austin, TX

4d•Onsite

About The Position

The Store Manager leads and manages store operations, employees, customer service, site standards, safety, communications, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; maintains professional relationships with suppliers and customers; and ensures the store is clean, stocked, organized, attractively merchandised, and compliant with company standards. The role includes preparing action plans, maintaining site files and reports, communicating with employees and the Market Manager, and analyzing sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The manager safeguards money received and disbursed and performs other duties as assigned or delegated by a supervisor. Work is performed mostly indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager works with minimal direction and is expected to lead effectively at all times. The job description may change periodically based on business needs.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

Retail sales experience.
High school diploma or GED.

Responsibilities

Recruit, hire, train, schedule, supervise, motivate, counsel, and separate employees in accordance with company guidelines and nondiscriminatory management practices.
Assign tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Develop positive, professional relationships with suppliers and promote a safe, positive image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communications and hold periodic ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals; ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis needed to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.