Store Manager

Heart Of Texas Goodwill Industries•Copperas Cove, TX

About The Position

The Retail Store Manager plans, directs, and coordinates the daily operations of an assigned retail store. The manager drives sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The role supports Goodwill's mission by efficiently generating revenue to fund programs serving the community. The Store Manager directly supervises store personnel and is responsible for recruiting, hiring, onboarding, training, scheduling, performance management, coaching, and resolving employee complaints and issues in accordance with organizational policies and applicable laws. The manager also oversees store operations, merchandising, customer service, financial controls, compliance, and protection of company assets. Work includes various shifts, including weekends, as assigned.

Requirements

High school diploma or equivalent required.
Experience working with diverse populations.
Strong background in staff hiring, training, coaching, and performance management.
Experience managing inventory, merchandising, financial reporting, and loss prevention.
Skilled in budgeting, expense management, and maximizing store profitability.
Basic math skills, including addition, subtraction, percentages, discounts, taxes, and commissions.
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
Ability to write routine reports and correspondence and speak effectively before groups of employees or customers.
Strong customer service and communication skills, including the ability to work effectively with a variety of individuals.
Ability to count money accurately and handle financial transactions.
Ability to work independently and collaboratively.
Must pass a drug screen.
Must pass a criminal background check.
Must have a valid driver's license and pass a motor vehicle report.
Must be willing to accept instructions and carry them out with minimal supervision.
Must be able to work and cooperate with others.

Nice To Haves

Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals.
Knowledge of company policy compliance, safety regulations, and nonprofit retail operations.

Responsibilities

Maintain staffing at budgeted levels and build schedules that meet business needs and maximize operational efficiency.
Recruit, hire, onboard, and train employees; provide feedback for performance reviews.
Evaluate employee performance and promptly address performance issues.
Lead store personnel professionally and apply leadership best practices.
Maintain adequate merchandise on the sales floor and ensure production and rotation volumes meet or exceed revenue goals.
Manage workflow and facility layout to maintain appropriate stock levels.
Maintain store presentation standards, including organization, merchandising, cleanliness, stock rotations, inventory levels, and signage.
Operate the facility within budgeted expense levels and control expenses relative to revenue.
Maintain cash controls in accordance with company policies and procedures.
Oversee accurate and timely reports and records.
Ensure excellent customer service for shoppers and donors.
Present information and respond tactfully and cooperatively to questions from employees, program participants, customers, and the public.
Communicate effectively with all levels of store leadership.
Safeguard company equipment, property, and donated goods.
Report damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
Resolve employee complaints and issues in accordance with organizational policies and applicable laws.