Store Manager

PLS•Tucson, AZ

8d•Onsite

About The Position

Store Managers provide leadership to ensure the store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies and procedures. They motivate and train team members and develop qualified employees to fill open positions. The role is located at 3563 N. Stone Ave., Ste 131, Tucson, AZ, 85705. PLS is a retail provider of financial services, with over 200 financial service centers in 12 states. Its services help consumers manage day-to-day financial needs through convenient, transparent, and often more affordable alternatives to traditional options. The company was founded in 1997 and is headquartered in Chicago. The position is bonus eligible. Benefits for eligible team members include medical, dental, and vision coverage, a 401(k), vacation, opportunities for advancement, and ongoing training.

Requirements

At least two years of management experience in industries such as hospitality, financial services, retail, or restaurants.
Ability, willingness, and comfort engaging with customers.
Ability to develop positive relationships with customers and colleagues.
Strong desire to exceed corporate initiatives and inspire excellence in a team.
Excellent verbal and written communication and presentation skills.
High-energy, collaborative leadership expertise.
Professional appearance and demeanor.
Honesty and integrity.
English fluency.
Ability to stand for extended periods.
Ability to lift up to 15 lbs. with little assistance.
Ability to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
Ability to manage several projects at once and handle frequent interruptions to meet customer needs and requests.

Nice To Haves

English/Spanish bilingual ability.

Responsibilities

Maintain exemplary customer service and build customer relationships to encourage repeat business.
Establish a strong customer service culture.
Implement strategies to meet store goals and objectives.
Recruit, develop, and motivate store team members to exceed internal and external customer expectations.
Ensure compliance with federal, state, and local regulations.
Analyze financial statements and trends to increase and maximize sales.
Supervise team activities, including transaction processing, cash drawer maintenance, and cash handling procedures.
Coach and develop the team according to career development plans set by the District Manager.
Market within the community to increase market share and store revenues.
Resolve customer complaints.
Control labor hours, cash, and store audits.
Review Operations Bulletins, news communications, and training to ensure the team understands current policies, procedures, and changes.
Help maintain a neat and clean store environment for customers and team members.
Perform other duties as assigned.