Store Manager

kate spade new york•El Paso, TX

4d•$62,000 - $87,000

About The Position

As a Store Manager at Coach, you lead the store's performance and culture, driving sales, profitability, and productivity while creating memorable customer experiences that reflect the Coach brand. You set an inclusive, collaborative tone and empower the team to achieve strong results in a fast-paced retail environment. You lead by example, coach and develop employees, and ensure customer interactions strengthen their connection to the brand. The role also oversees store operations, including inventory, payroll, loss prevention, visual merchandising, staffing, and scheduling, while communicating with team members, peers, and corporate partners. Store Managers represent Coach in the store and throughout the community. This position requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. It also requires regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, and moving through the sales floor and stockroom.

Requirements

1–6 years of leadership experience in retail or service industries; a combination of education and experience will be considered.
Passion for leading people and building strong, motivated teams.
Commitment to delivering customer experiences that reflect Coach's heritage and values.
Strong business acumen focused on results and operational excellence.
Exceptional communication and interpersonal skills.
Proficiency in Microsoft Office and experience with retail systems such as labor management, inventory, and sales reporting tools.
Knowledge of fashion trends and market competition; curiosity about digital engagement and social media.
Ability to build collaborative relationships with vendors and the community.
Ability to work in a fast-paced environment.
Strong English language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Luxury or fashion background.

Responsibilities

Drive sales, profitability, and productivity across all channels.
Execute strategic business plans while responding to customer needs and local market trends.
Promote a service-first culture through personalized clienteling and exceptional customer service.
Resolve customer concerns with empathy, urgency, and professionalism.
Inspire, coach, and develop a diverse, high-performing team.
Set clear goals, provide feedback, and recognize individual and team achievements.
Recruit, onboard, and retain talent aligned with Coach brand values.
Oversee daily operations, including inventory management, payroll, and loss prevention.
Maintain visual merchandising and store presentation in accordance with brand standards.
Optimize staffing and scheduling to meet business demands and provide seamless service.
Foster a welcoming and inclusive environment for team members.
Communicate with team members, peers, and corporate partners to align on goals and initiatives.
Represent Coach in the store and throughout the community.