Store Manager

Goodwill Industries of New Mexico•Albuquerque, NM

17h

About The Position

Goodwill Industries of New Mexico is seeking a Retail Store Manager to oversee daily store operations and support its mission of providing skills training, job placement, and social services to New Mexicans. The position is responsible for achieving sales and profitability goals while delivering effective, efficient customer service and maintaining a welcoming store environment. The manager directly supervises store employees and persons served, supports their development, and represents Goodwill positively in the community. This is an exempt position with negotiable salary.

Requirements

Associate degree.
Five years of supervisory work experience in a retail setting, or an equivalent combination of education and experience.
Ability to pass a criminal background check and drug test.
New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable transportation, and a clean driving record.
Strong verbal and written communication skills for interacting with employees, customers, and leadership.
Ability to lead, coach, and motivate a diverse retail workforce while fostering accountability and teamwork.
Skill in performance management, conflict resolution, and employee development.
Ability to handle sensitive and confidential information with discretion and professionalism.
Comprehensive knowledge of retail store operations, merchandising, inventory management, and customer service standards.
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
Ability to interpret sales data, budgets, labor metrics, and operational reports to drive performance.
Strong attention to detail when handling cash, payroll, and administrative processes.
Demonstrated commitment to high-quality customer service and effective issue resolution.
Ability to represent the organization positively within the community.
Proficiency with point-of-sale systems and standard computer applications.
Strong organizational and time-management skills.

Nice To Haves

Bilingual.

Responsibilities

Direct and manage daily store operations to meet established sales, margin, and expense targets.
Ensure donated goods are properly priced, processed, merchandised, and presented to maximize value.
Analyze sales and operational results and implement strategies to improve store performance.
Monitor inventory flow and coordinate timely deliveries and transfers.
Manage employee scheduling and timekeeping logs.
Recruit, hire, train, schedule, supervise, and mentor store employees and persons served.
Provide coaching, performance feedback, corrective action, and recognition.
Conduct staff meetings to communicate goals, expectations, and operational updates.
Ensure employees comply with organizational policies, safety procedures, and loss prevention standards.
Maintain a clean, safe, and welcoming store environment.
Address and resolve customer complaints, concerns, and inquiries professionally and promptly.
Promote a positive public image through customer service, store appearance, and staff professionalism.
Foster a positive, professional, and inclusive store culture.
Represent Goodwill positively within the community.
Safeguard store assets and oversee opening and closing procedures in accordance with policies.
Ensure proper maintenance of facilities, equipment, utilities, and machinery.
Maintain current knowledge of retail trends and apply best practices to store operations.
Collaborate with the district manager and/or senior leadership to support store and organizational objectives.
Perform retail associate duties as needed and other incidental or related duties as assigned.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including assigning and directing work, appraising performance, and addressing complaints and problems.