Store Manager

Walgreens•Lansing, MI

About The Position

Manages the operation of a Walgreens store, improving sales, profitability, and image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. Oversees store and pharmacy operations, customer service, merchandising, inventory, financial controls, staffing, compliance, and performance. Analyzes business and pharmacy results, develops plans to improve sales and control costs, and works with pharmacy and clinic leaders to support performance. Leads team member performance, training, career development, hiring, and communication. Serves as a liaison between the store, district, corporate, and community.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and analyze customer service; coach team members and develop improvement plans for retail and pharmacy.
Greet customers and clinic patients, assist with products and services, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, delegation, and scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, armored-car pickups, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and supervise merchandising, displays, promotional spaces, pricing, signage, and seasonal revisions.
Analyze inventory trends and manage ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
Ensure staff understand store technology and software; contact IT support to resolve system problems.
Complete special assignments and other tasks as assigned.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, asset protection, pharmacy, and clinic indicators; review KPIs and develop action plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the Clinic Coordinator or Manager to support clinic performance.
Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
Manage team member performance by setting goals, assigning responsibilities, observing work, providing feedback and recognition, and supporting career progression.
Ensure timely completion of required training, coach team members, and create employee performance plans with follow-up.
Make hiring, promotion, and termination decisions; address discipline issues and consult Employee Relations and Human Resources as appropriate.
Monitor and approve team member compensation and promote teamwork, motivation, fairness, and compliance with employment laws and corporate policies.
Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and maintain open communication.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required by the state.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.