Store Manager

Peterson•Cresco San Francisco, CA

About The Position

The Store Manager leads and oversees store personnel and operations to provide effective service, technical accuracy, employee engagement, and customer satisfaction while aligning work with company goals, operational priorities, and manufacturer standards. The role manages the store’s operating statements and inventory, identifies and acts on improvement opportunities, ensures compliance with company policies and legal and regulatory requirements, and promotes collaboration across departments and with stakeholders. The Store Manager develops territory marketing strategies with marketing, maintains customer service standards and resolves customer issues, and manages relationships with local third-party vendors. The role also oversees facility security and safety, coordinates maintenance and inspections of the store facility, equipment, and cranes, and collaborates with Safety personnel on employee training for the emergency action plan. Travel of up to 20% is required for customer visits, territory development, meetings, training, and other events. The manager may operate a company or personal vehicle and is expected to maintain punctual, regular, and predictable attendance. The position directs and evaluates store employees, potentially including mechanics, drivers, rental coordinators, dispatchers, yard attendants, and assistant store managers. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing employees, taking corrective action, resolving complaints, and promptly addressing performance deficiencies. The role requires discretion when handling confidential employee matters and strategic business information, and frequent contact with internal and external stakeholders.

Requirements

Strong understanding of the equipment rental industry.
Strong organizational, communication, and multitasking skills.
Effective leadership and motivational skills.
High school diploma or GED, and at least seven years of progressive experience in the equipment rental industry, or an equivalent combination of education and work experience.
At least two years of supervisory experience.
Ability to perform essential duties safely and in alignment with Peterson’s core values.
A drug screen and background check are required.

Responsibilities

Manage and oversee store personnel and operations to support service delivery, technical accuracy, employee engagement, and customer satisfaction.
Align store initiatives and activities with company goals, operational priorities, and manufacturer standards.
Identify and act on opportunities for improvement.
Ensure adherence to company policies, legal and regulatory requirements, and ethical standards.
Promote collaboration and teamwork across departments and with internal and external stakeholders.
Resolve escalated issues promptly, decisively, and professionally.
Manage and oversee the store’s operating statements.
Work with marketing to develop a territory marketing strategy that supports the product line and attracts potential opportunities.
Manage and control store inventory to achieve financial and utilization benchmarks.
Maintain customer service principles, follow up with customers, and resolve problems and disputes.
Maintain relationships with local third-party vendors to obtain value for Cresco.
Oversee facility security and file police reports for missing or stolen inventory as needed.
Monitor and coordinate the branch safety program, participate in the store safety committee, ensure employee attendance at safety meetings, participate in inspections and committee meetings as required, and ensure certified first-aid personnel are available and current.
Monitor and coordinate facility, equipment, and crane maintenance and inspections, ensuring inspections are up to date.
Collaborate with Safety personnel to maintain and train employees on the store emergency action plan.
Travel up to 20% to visit customers, develop the territory, and attend meetings, training, and other events.
Operate a company or personal vehicle as needed.
Maintain punctual, regular, and predictable attendance.
Direct and evaluate store employees, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding employees, implementing corrective action, addressing complaints, and resolving problems.
Take prompt and effective measures to correct identified work deficiencies.