Store Manager

Walgreens•Virginia Beach, VA

About The Position

Manages the operation of a Walgreens store to improve sales, profitability, and image through merchandising, protection of store assets, team-member selection and development, and delivery of a distinctive customer and patient experience. Oversees store and pharmacy operations, business performance, inventory, staffing, training, and community communications. Works with the pharmacy manager and clinic coordinator or manager to support performance and operations.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy; greet customers and clinic patients, offer assistance, model service best practices, and resolve complaints.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, scheduling, bookkeeping, cash handling, and control of store funds.
Plan and implement merchandising displays, sets, resets, revisions, and promotions; analyze inventory trends and supervise ordering, stocking, pricing, returns, transfers, and stock liquidation.
Ensure execution of District Manager feedback and maintain store organization through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds; manage repairs and maintenance and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies and procedures.
Ensure staff know relevant computer systems and software and contact IT support to resolve system problems.
Assign daily operational responsibilities and set expectations for team members and assistant managers.
Analyze financial, sales, KPI, asset protection, pharmacy, and clinic performance data; develop action plans to grow sales, control costs, and reduce loss, and review KPIs with district management.
Work with the pharmacy manager to improve pharmacy performance and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Work with the clinic coordinator or manager to review clinic performance and provide support.
Manage team-member performance, career progression, training, coaching, recognition, compensation approvals, and performance plans; make hiring, promotion, and termination decisions and address disciplinary issues.
Promote teamwork and maintain open communication with team members through individual discussions and group meetings.
Complete company and on-the-job training, including Walgreens School of Operations within six months of starting the Store Manager position, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law, or pursue the applicable pharmacy credential within the specified period.
Serve as a liaison between the district, corporate, and store; conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.