Store Manager

Safelite • Columbus, OH

9d

About The Position

The Store Manager leads all retail store operations with a focus on quality and service to ensure customers have a memorable experience. The role provides people leadership, coaching, cash and expense management, inventory control, loss prevention, safety oversight, and management of store appearance. The manager oversees daily operations and drives team performance toward company goals and key performance indicators while ensuring regulatory compliance and quality service.

Requirements

• High School Diploma, GED, or equivalent, or 5–7 years of leadership/supervisory experience; the education or experience qualification is listed as preferred.
• Valid state-issued driver’s license required.
• At least 3 years of leadership experience, with an innovative approach to incenting performance.
• 3–5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Maintain a professional appearance and wear personal protective equipment.
• Ability to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on one’s feet for extended periods.

Nice To Haves

• Automotive experience.
• High School Diploma/GED/Equivalent or 5–7 years of leadership/supervisory experience (listed as preferred).

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, Check-In/Check-Out procedures, customer service, staffing and scheduling, inventory management, and proper cash handling.
• Drive team performance to meet or exceed key performance indicators and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics, while ensuring compliance with federal, state, and local regulations.
• Work with other field leaders to ensure every technician is SafeTech™ certified, and use training, retraining, and coaching to support quality installations and repairs.
• Provide guidance and positive reinforcement on proper vehicle and equipment maintenance and required recordkeeping.
• Occasionally collaborate with marketing associates to ensure appropriate materials are displayed.
• Respond quickly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED