Store Manager

kate spade new york•Grand Prairie, TX

13d•$62,000 - $94,000

About The Position

As a Store Manager at Coach, you lead the store’s performance and culture, driving sales, profitability, and productivity while creating memorable customer experiences that reflect the Coach brand. You set an inclusive, collaborative tone, coach and develop a diverse team, and ensure that customer service and business results go hand in hand. The role oversees daily store operations, including inventory management, payroll, loss prevention, visual merchandising, staffing, and scheduling. The Store Manager executes business plans while responding to customer needs and local market trends, represents Coach as a brand ambassador in the store and community, and works with team members, peers, and corporate partners to align on goals and initiatives. The listed duties are samples and are not an exhaustive account of all performance requirements.

Requirements

1–6 years of leadership experience in retail or service industries; a combination of education and experience will be considered.
Passion for leading people and building strong, motivated teams.
Commitment to delivering excellent customer experiences that reflect Coach’s heritage and values.
Strong business acumen focused on results and operational excellence.
Exceptional communication and interpersonal skills.
Proficiency in Microsoft Office and experience with retail systems such as labor management, inventory, and sales reporting tools.
Knowledge of fashion trends and market competition; curiosity about digital engagement and social media.
Collaborative approach and ability to build vendor and community relationships.
Ability to work in a fast-paced environment.
Strong English language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays.
Ability to regularly lift at least 25 lbs (up to 50 lbs occasionally), climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or fashion industry background.

Responsibilities

Drive sales, profitability, and productivity across all channels.
Execute strategic business plans and respond to changing customer needs and local market trends.
Promote a service-first culture through personalized clienteling and excellent customer service.
Address customer concerns with empathy, urgency, and professionalism.
Inspire, coach, and develop a diverse, high-performing team.
Set clear goals, give meaningful feedback, and recognize individual and team achievements.
Recruit, onboard, and retain talent aligned with Coach’s values.
Oversee daily operations, including inventory management, payroll, and loss prevention.
Maintain visual merchandising and store presentation according to brand standards.
Optimize staffing and schedules to meet business needs and provide seamless service.
Foster an inclusive environment where team members feel valued and empowered.
Communicate with team members, peers, and corporate partners to align on goals and initiatives.
Represent Coach as a brand ambassador in the store and community.