Store Manager

Walgreens•Mattituck, NY

8d•$56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, inventory, merchandising, compliance, and the performance of store, pharmacy, and clinic services. The Store Manager leads daily planning and execution, analyzes business and performance indicators, and develops plans to increase sales, control costs, and reduce losses. The position also manages hiring, training, performance, compensation, employee relations, and communication across store teams, and serves as a liaison between the store, district, corporate, and the community.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh) as soon as possible under state law and no later than 12 months from the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist (RPh).

Responsibilities

Monitor and improve customer service in retail and pharmacy through coaching, training, action plans, and modeling customer-service best practices.
Greet customers and clinic patients, provide assistance, and resolve customer complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and scheduling.
Oversee store funds, register counts, bank withdrawals, armored-car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and supervise merchandising, including product sets, resets, displays, promotional space, pricing, signage, and seasonal activities.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
Ensure execution of District Manager operational feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Manage the assigned location in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure team members understand store technology and software and contact IT support to address system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Assign daily operational tasks and responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review key performance indicators, develop plans to increase sales and control costs, and discuss results with district management.
Review asset-protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results and provide support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory levels in response to demand and seasonal changes.
Manage team member performance, goals, feedback, recognition, career progression, training completion, and coaching.
Make hiring, promotion, and termination decisions; address discipline and employee relations matters; develop and follow up on performance plans; and monitor and approve compensation.
Promote teamwork and motivation, ensure fair treatment and compliance with company policies and employment laws, and communicate regularly with team members.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months of starting in the Store Manager position, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification where required.
Pursue self-development in retail, management, pharmacy, and personal performance.
Serve as a communication liaison between the store, district, and corporate; conduct community outreach; and assist the District Manager with planning and attending community events.