Store Manager

WhiteWater Express Car Wash • Oregon, OH

12d • $47,500 - $55,000 • Onsite

About The Position

WhiteWater Express is seeking a Store Manager to help cultivate team culture, ensure customer satisfaction, develop future leaders, and support the day-to-day operation of a car wash location. The Store Manager is especially responsible for leading operations when the General Manager is not onsite and reports directly to the General Manager. The role focuses on team leadership, operational efficiency, safety and service standards, staff development, and revenue performance. The stated base salary is $47,500 to $55,000, depending on assigned location, with performance-based bonus potential that is not guaranteed.

The position requires flexibility to work 45–50 hours per week, adjusting as business demands require. The work involves outdoor conditions in varying weather and physical activity throughout a fast-paced shift, including lifting and carrying up to 50 pounds.

Requirements

• High school diploma or equivalent; a combination of experience and/or education will also be considered.
• 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and sales skills, including the ability to coach and develop team members to meet and exceed goals.
• Excellent verbal and written communication skills and proven conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
• Ability to lift and carry up to 50 pounds.
• Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Ability to stand, walk, bend, and move throughout a fast-paced shift.

Nice To Haves

• Car wash experience is not required.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist in selecting, developing, and retaining outstanding team members.
• Lead General Manager responsibilities during the General Manager’s absence to ensure seamless operations.
• Deliver a safe, clean, five-star experience for customers and employees from drive-up to drive-out.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
• Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
• Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
• Uphold company policies and enforce safety protocols.
• Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
• Work 45–50 hours per week with flexibility to adjust as business demands require.
• Perform other duties as assigned to ensure smooth operations.

Benefits

• Performance-based bonus eligibility under the company incentive plan; payments vary with results and are not guaranteed.
• Comprehensive medical, dental, and vision benefits.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Clear pathways for career advancement.
• Free weekly car washes.
• Professional development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED