Store Manager

Carters Inc. • Sarasota, FL

6d

About The Position

As a Store Manager at Carter’s, you will lead the store team and serve as a primary representative of the brand to growing families. You will foster a welcoming and inclusive environment, make effective use of employees’ skills and talents, and continually build product knowledge across the team. You will coach employees to reach their potential, become brand and product experts, and take ownership of their careers.

The role involves recruiting and developing talent, strengthening employee engagement, directing customer service and sales-floor activities, and overseeing merchandising, operations, payroll, and budgets. You will analyze key performance indicators, lead an omnichannel customer experience, and help reduce loss through service, education, and operational controls. The position requires the ability to meet physical demands and availability that may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

• Minimum of 3 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Responsibilities

• Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
• Foster a positive, safe, and inclusive work environment where employees collaborate and performance is recognized to increase engagement.
• Grow leaders by providing direction, delegating, and investing in employee development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers and assist them with product styles, features, and benefits.
• Build customer loyalty by directing and coaching the team on customer participation in loyalty programs, including credit.
• Execute company direction on merchandising and operations, and manage payroll and budgets.
• Understand and analyze key performance indicators (KPIs) and identify behaviors that drive results.
• Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
• Reduce loss through consistent customer service, education, and operational controls.

Benefits

• Health benefits
• Mental health benefits
• 30% discount on Carter’s brands
• Referral bonuses
• Advance You Program tuition-free GED or bachelor’s degree assistance, or English as a second language learning
• Paid time off
• Paid holidays
• Parental leave
• Adoption assistance
• Charitable matching gifts
• Professional and personal development
• Training and development programs
• Schedules designed to support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED