Store Manager

Barnes & Noble•Abilene, TX

About The Position

A Barnes & Noble Store Manager is responsible for the smooth running of the bookstore by leading, developing, and working through the store team and Cluster to deliver expected results. The role’s effectiveness is reflected in the team’s ability to meet store standards and perform consistently. The Store Manager leads the bookselling and café teams, supports their development, and creates a positive working environment built on kindness, fairness, respect, and accountability. The Store Manager ensures strong bookstore operations and presentation, including organized stockrooms and backstock, timely processing and shelving of deliveries, appropriate inventory and section standards, and effective merchandising across book and non-book areas. The role also supports café standards, customer service, sales objectives, Membership and book-pick programs, and health, safety, and loss-prevention procedures. Scheduling must align with budget and support the effective operation of the store, in collaboration with cluster support teams. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. The Store Manager may work in other stores when able and needed to support the wider Cluster. The role complies with company policies and procedures, and is expected to develop knowledge and skills over time to support others and the Cluster.

Requirements

Ability to lead, develop, motivate, and hold a store team accountable for consistent performance and standards.
Ability to communicate company messages clearly and provide appropriate feedback to Cluster, Area, or Home Office resources.
Ability to assess team capabilities fairly, conduct reviews, and support individual development.
Ability to maintain bookstore operational, merchandising, inventory, customer-service, café, sales, scheduling, health, safety, and loss-prevention standards.
Demonstrated integrity, credibility, resilience, fairness, kindness, and respect in leading a team.
Openness to learning, receiving feedback, and developing personal skills and career capabilities.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work in other stores when able and needed to support the wider Cluster.

Responsibilities

Lead, develop, motivate, and support the store team and Cluster to deliver expected results and strong, consistent performance.
Maintain Bookstore Basics and the store’s presentation to expected standards.
Maintain organized stockroom and backstock, and ensure deliveries are received and shelved promptly.
Direct and execute commercial presentation across the Front of Store, tables, and other displays to highlight key titles and promotions.
Maintain section detail and appropriate stock levels, working with Inventory Cluster Support to ensure appropriate offerings.
Ensure the Children’s Department is well presented, appropriately stocked, commercially effective, and welcoming.
Execute specialty visual merchandising, replenishment, and presentation standards for gifts, the Front of Store, toys and games, and other non-book sections.
Support café standards and foster a positive partnership with the café team; promote Membership and book picks.
Ensure strong customer service by maintaining Front of Store coverage and encouraging natural, helpful customer interactions.
Provide friendly, knowledgeable, and professional register service while promoting Membership, Monthly Picks, and other store services and achieving sales objectives.
Evaluate and reinforce effective, natural bookseller behaviors for selling Our Monthly Picks.
Prioritize health, safety, and loss-prevention standards, including de-escalation, active-threat response, Code Adam, and emergency procedures.
Execute a roster aligned with budget and store needs, collaborating with Rota Cluster Support and, when needed, Recruiter Cluster Support.
Fairly assess team members’ capabilities and potential and conduct reviews consistently and promptly.
Develop individual booksellers in line with store needs, working with People Cluster Support.
Hold the team accountable for position-appropriate standards and address opportunities promptly and fairly.
Communicate company messages clearly and consistently, and share relevant feedback and questions with Cluster, Area, or Home Office resources.
Demonstrate integrity, personal credibility, resilience, and determination while supporting engagement and performance.
Remain open to learning and feedback, actively improve personal skills, and pursue continued personal and career development.
Use strengths to support the Cluster, offer help outside the store, and accept cluster partnerships.
Comply with company policies and procedures.
Perform physical activities including prolonged standing, repetitive bending, lifting, and extensive walking; support other stores when able and needed.