Store Manager

Circle K • Fort Worth, TX

6d • Onsite

About The Position

The Store Manager leads store operations, supervises employees, and works to deliver excellent customer service while maintaining company standards for store appearance, safety, merchandising, and financial performance. The role includes recruiting, hiring, training, scheduling, coaching, and evaluating employees; maintaining professional relationships with suppliers and customers; organizing store operations and required records; and analyzing sales, expenses, cash, inventory, and merchandise margins. The manager is expected to provide regular onsite attendance and communicate with store employees and the District Manager.

The position requires at least 50 hours of work per week and may include hours on all shifts, weekends, and holidays. Approximately 95% of work is indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The role may involve work in cold or warm temperature extremes, occasional noise, and working alone with minimum direction and periodic supervision. The job description notes that duties may change and that the position is not an employment contract.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred in the posting.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed for Customer Service Representative, Lead CSR, and Store Assistant roles.
• Ability to supervise and manage the functions listed for Customer Service Representative, Lead CSR, and Store Assistant roles.
• Ability to use a computer or acquire the necessary skills, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the described essential duties and physical functions and to work in the described conditions.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Ability to work at least 50 hours per week.
• Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects with hands throughout the shift, with eye-hand coordination.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
• Ability to work alone and stand and/or walk for an entire shift.
• Ability to communicate orally and operate a cash register and/or computer keyboard.
• Ability to climb a ladder when needed to store or retrieve materials or place or remove signs.

Nice To Haves

• Food Server certificate, such as ServSafe, may be required.
• Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruit, hire, and train employees to provide excellent customer service.
• Assign and manage tasks to keep the store clean, stocked, organized, and maintained to company standards.
• Schedule employees according to company guidelines and business needs.
• Use fair management practices when hiring, training, counseling, mentoring, motivating, and separating employees.
• Develop positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
• Maintain regular, predictable onsite attendance and promote a safe, positive image in the neighboring community.
• Prepare timely employee performance appraisals and check-ins in Workday, including 30-day, 60-day, 90-day, 12-month, and anniversary reviews.
• Train employees on customer service, store image, marketing execution, safety, cash awareness, and required company procedures; ensure required training is completed on time.
• Ensure employees receive timely communications and hold periodic ongoing communication meetings with store employees and the District Manager.
• Evaluate store needs and develop action plans to meet objectives.
• Organize and maintain store files and manuals.
• Supervise employees to ensure reports are completed accurately and on time, and merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines and manage merchandise margins.
• Safeguard and account for money received and disbursed, and perform other financial analyses needed to maximize sales and net profits.
• Notify the District Manager of sales, cash, inventory, or operating discrepancies.
• Supervise and train employees in the use of equipment, tools, and materials applicable to CSR, Lead CSR, and Store Assistant roles.
• Perform essential duties and physical functions, including operating a motor vehicle, cash register, and/or computer keyboard.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED