Store Manager

At Home•Richmond, VA

8d•$57,500 - $74,700

About The Position

The Store Manager oversees all operational, financial, and team functions within an At Home store in a large-format retail environment. Stores typically have annual sales volumes of $4–$10 million, depending on location. The role drives business performance by developing high-performing teams, executing operational excellence, and delivering an exceptional experience for Team Members and customers. The Store Manager leads by example, sets high standards, promotes continuous improvement, proactively solves problems, and fosters a culture of teamwork, accountability, and results.

Requirements

High school diploma or equivalent.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal, written, and comprehension skills.
Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and drive performance.
Ability to build and sustain a collaborative, engaging, high-performing team culture.
Ability to meet physical demands, including extended standing and walking; frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders and working at varying heights; and repetitive lifting, pushing, and pulling.
Comfort working on the sales floor, in stockroom and receiving areas, and in varying temperatures.
Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree.

Responsibilities

Lead store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and succession plans.
Coach, train, and develop Team Members to improve efficiency and performance, encourage continuous improvement, and support internal career growth.
Maintain a clean, safe, and well-presented store through effective planning, delegation, and follow-up.
Ensure operational excellence in merchandising, freight flow, inventory management, safety, and customer experience.
Manage staffing to the labor model, scheduling, and payroll in alignment with business needs and efficiency goals.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Use financial and operational metrics, including the store scorecard, to inform strategy and improve results, loyalty, and credit performance.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Promote a positive, inclusive, and safe environment by modeling At Home’s Values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.