Store Manager

Ross Stores•Fairfax, VA

7d•$65,650 - $102,578

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. It oversees the stockroom, front end, and sales floor to ensure merchandise is received properly and reaches the sales floor promptly, while managing expenses through productivity and best practices. The Store Manager leads operating processes, reviews store reports and performance, addresses variances, schedules Associates, administers payroll, and controls expenses. The position recruits, trains, and develops Assistant Managers, Area Supervisors, and Associates; manages performance and employee-relations issues; and ensures compliance with company policies and applicable regulations. The role maintains a safe and secure store, delivers customer service, reinforces company dress and brand standards, and keeps the store clean and organized. It oversees merchandise processing and presentation, loss-prevention programs, and the annual inventory process. The Store Manager directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute work to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and a PC.
Ability to spend up to 100% of working time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead store operations and ensure company standards and best practices are consistently followed.
Analyze store reports, evaluate expenses and performance, and address variances with appropriate action plans, partnering with the District Manager as needed.
Schedule Associates to meet business objectives and administer payroll, including punch edits, scheduling compliance, payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and Associates; use retention tools and ensure required training is completed.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; manage Associate Relations issues and comply with personnel policies and applicable regulations.
Manage expenditures and payroll hours within budget and in response to business trends.
Enforce safety policies, maintain a safe environment, and ensure Associates understand emergency procedures.
Model respectful, courteous, friendly, and professional conduct; execute customer-service and merchandise-presentation programs and coach Associates in customer service.
Maintain professional appearance and company dress-code standards, represent the company brand, and ensure the store is clean, neat, and easy to shop.
Oversee merchandise recovery, sizing, markdowns, organization, presentation, and timely processing to the sales floor.
Train Associates on loss-prevention programs, safeguard confidential information and merchandise, maintain loss-prevention awareness, lead annual inventory preparation and execution, and monitor mark-out-of-stock policy.
Directly supervise the Assistant Store Manager, Area Supervisors, and all Retail Associates.