Store Manager - Zales - The Shops at Palm Desert

Signet Jewelers•Palm Desert, CA

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment, promotes diversity and inclusion, develops lasting customer relationships, and delivers a high-quality customer experience. The Store Manager supervises the Assistant Store Manager, Jewelry Consultants, Sales Support, and Inventory Control team members. The Store Manager communicates expectations and company initiatives, coaches staff, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The role drives sales performance, analyzes business reports and trends, identifies operational improvements, manages expenses and payroll, and collaborates with other Signet managers. The manager also recruits and develops talent, supports onboarding and ongoing training, maintains open communication and accurate team member records, and ensures respectful treatment of team members, guests, and vendors. The position requires a schedule that supports store operations, including opening and closing shifts, weekdays, weekends, holidays, and extended hours. During non-peak periods, managers should aim for a five-day, 40-hour workweek; hours increase during peak selling periods. Travel to training sessions and business meetings, including air and overnight travel, may be required. Base pay is $24.04–$32.60 plus commission on sales; the final rate depends on experience and qualifications.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, and develop plans to meet goals and expectations.
Ability to delegate effectively and work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach with hands and arms, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations and corporate initiatives, and ensure team members understand goals and how to achieve them.
Coach and develop store staff to represent the brand consistently and execute store visuals and marketing.
Deliver an exceptional customer experience through training, customer outreach, communication, follow-up, and clear expectations.
Compile and follow up on customer requests, and empower team members to resolve customer issues within established parameters.
Attain sales projections and quotas; develop strategies to maximize personal and team sales potential.
Observe store operations, analyze reports, identify trends and root causes of problems, and develop plans for improvement.
Monitor competitor marketing, merchandising, payment programs, merchandise, and services, and inform management of relevant changes or opportunities.
Collaborate with Signet managers in the same mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor team member performance and progress against expected behaviors.
Maintain open communication and encourage participation and idea sharing among team members and management.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Foster a positive and professional work environment where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule and work opening and closing shifts, weekdays, weekends, and other hours as needed to support store operations, customer traffic, coverage, and team development.
Maintain consistent, regular scheduled attendance and perform additional duties and projects as assigned.