Store Manager - Zales - The Shops at Palm Desert

Signet Jewelers•Palm Desert, CA

7d•$24 - $33

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, develops long-term customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates expectations and corporate initiatives, coaches staff, and ensures consistent brand representation in customer interactions and store visuals. The manager reviews performance and operational reports, identifies trends and improvement opportunities, develops plans to address them, and keeps management informed about competitor activity and merchandise or service needs. The position also involves recruiting and developing talent, onboarding and training employees, maintaining team member data, ensuring respectful and inclusive treatment, and complying with company policies and practices. The manager works a schedule designed to run the store effectively, including opening and closing shifts, weekdays and weekends. The typical target during non-peak periods is five days and 40 hours per week; hours increase during peak selling periods. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans to meet goals, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; travel to training and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to deliver an exceptional customer experience and achieve sales projections and quotas.
Communicate performance expectations, corporate strategy, and initiatives, and ensure team members understand how their work contributes to company success.
Train, coach, and develop staff in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set goals, monitor performance, and provide onboarding and ongoing development for team members.
Resolve customer issues within established parameters, follow up with customers, conduct outreach, and compile and follow up on customer requests.
Review and analyze reports; identify trends, strengths, root causes of operational problems, and opportunities; develop and implement plans to improve results.
Monitor competitor marketing, merchandising, and payment programs, and advise management of changing merchandise and service needs or excesses.
Collaborate with other Signet Store Managers in the mall or nearby area to support communication, resource sharing, and shared objectives.
Promote a positive, professional, inclusive workplace where team members, guests, and vendors are treated with respect.
Maintain accurate team member system records so eligible employees receive Total Rewards.
Respond promptly and accurately to management directives and requests for merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to support store operations, including opening and closing shifts, weekdays, weekends, customer coverage, and team coaching and training.
Perform additional duties and projects as assigned and maintain consistent scheduled attendance.