Store Manager

Extra Space Storage • North Bergen, NJ

19d • $20 - $22

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures facilities meet high cleanliness standards, maintains financial accuracy through effective reporting and controls, and delivers operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. The position works between multiple stores in the district and requires bilingual Spanish proficiency.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to oversee day-to-day operations at its self-storage facilities.

Requirements

• Bilingual Spanish proficiency is required.
• At least 2 years of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle are required, except in New York City and Brooklyn.
• High school diploma or GED is required.
• Ability to perform indoor and outdoor responsibilities, including standing, walking, climbing stairs, bending, sitting, and lifting.
• Regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Leadership experience is preferred but not required.
• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing maintenance, including sweeping, mopping, and grounds maintenance across the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Growth opportunities throughout the U.S.
• Potential for Sundays off, depending on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED