Store Manager

Barnes & Noble•St. Louis, MO

13d•Onsite

About The Position

A Store Manager delivers a beautifully merchandised and profitable store in the community. The role focuses on sales-floor presentation and service, evaluating the store from the customer’s perspective, and communicating improvement opportunities to regional and other supporting partners. The Store Manager leads and develops the team, promotes ownership and accountability through respectful communication, and uses feedback and company tools to improve sales and operational efficiency. The position oversees customer experience, sales goals, profitability, visual merchandising, replenishment, recruiting, scheduling, payroll, receiving, and day-to-day store operations. It also ensures compliance with company standards for safety, customer experience, and operations. The role requires a flexible schedule, including night and weekend shifts. Selling-floor duties may involve prolonged standing and some physical activity.

Requirements

One to two years of supervisory experience required.
Passion for customer service and knowledge of, or willingness to learn about, the brand and products.
Experience leading, managing, and developing employees at all levels.
Experience managing payroll and scheduling effectively.
Experience driving positive key financial results.
Ability to organize, plan, and prioritize workload.
Ability to manage time efficiently and effectively.
Ability to delegate and work effectively through others.
Ability to communicate clearly and comfortably across all levels of the business.
Ability to build collaborative working relationships at all levels.
Ability to deliver honest, constructive feedback and hold team members accountable when necessary.
Ability to work a flexible schedule to meet business needs, including night and weekend shifts.
Ability to prioritize customer experience, balance creative experiences with profitable results, drive results, and provide feedback, coaching, and development.
Ability to listen, empathize, collaborate, address issues proactively, make sound decisions, solve problems, adapt, work with urgency, maintain positivity, and remain discreet and unbiased.

Nice To Haves

Two or more years of retail experience preferred.
Knowledge of industry and market trends, including color, inspiration, and creativity.

Responsibilities

Set an example for friendly, informed customer service and train the store team to deliver a first-class creative customer experience.
Achieve sales goals and profitability while delivering operational excellence, maximizing efficiency, and minimizing loss through timely execution of processes.
Execute visual merchandising and replenishment standards to maintain a neat, tidy, shoppable, inviting, vibrant, and creative store presentation.
Build, engage, motivate, coach, and develop the store team; assess performance proactively and provide timely feedback.
Manage receiving and other day-to-day store processes efficiently and on time.
Identify business obstacles and opportunities, and communicate and work with store, market, and regional partners on improvements.
Assess the store from the customer’s perspective and use those insights to influence improvements with market leaders and the regional manager.
Communicate key issues and messages respectfully and urgently to the store team.
Ensure compliance with company standards for safety, customer experience, and store operations.
Actively recruit, interview, and hire employees who are knowledgeable and can provide an optimal customer shopping experience; partner with nearby stores for support when appropriate.
Use the store roster to schedule appropriately while optimizing process efficiency and store payroll.
Understand shrink and expenses, and hold the store team accountable for them.
Supervise the selling floor and oversee overall store presentation while delivering first-class customer service.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled to work 20 or more hours per week.
Company-paid holidays for employees scheduled to work 20 or more hours per week.
Transit benefits for employees scheduled to work 20 or more hours per week.
401(k) with company match for employees scheduled to work 20 or more hours per week.
Comprehensive medical, dental, and vision health benefits for employees scheduled to work 30 or more hours per week.
Healthcare and dependent care spending accounts for employees scheduled to work 30 or more hours per week.
Disability benefits for employees scheduled to work 30 or more hours per week.
Life insurance for employees scheduled to work 30 or more hours per week.
Tuition reimbursement for employees scheduled to work 30 or more hours per week.