Store Manager

Circle K Stores•San Antonio, TX

11d•Onsite

About The Position

The Store Manager leads and manages store operations, employees, customer service, site presentation, safety, communications, and financial performance. The role includes recruiting, hiring, training, scheduling, supervising, and evaluating employees; maintaining supplier and community relationships; ensuring merchandise, reports, records, and required signage meet company standards; and analyzing sales, expenses, budgets, forecasts, and margins to maximize sales and net profits. The position performs approximately all work indoors but also requires outdoor work such as cleaning parking lots and gas pumps and taking out garbage. The manager may be exposed occasionally to cold temperature extremes while overseeing work in a walk-in cooler or freezer, and to occasional noise. The role requires working with minimal direction and supervision and functioning as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials identified in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions identified in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, schedule, supervise, motivate, counsel, and manage employees in accordance with company guidelines and non-discrimination practices.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Develop positive professional relationships with suppliers and promote a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive timely communication and hold periodic ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives; organize and maintain site files and manuals.
Ensure required reports are completed accurately and on time, merchandise is stocked and attractively displayed and correctly priced, and required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.